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ShirleyNikkitha
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HP Spectre x360 Motherboard Issue

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HP Spectre x360
Microsoft Windows 10 (64-bit)

I purchased this laptop on June 10 ,2020. Its been hardly 8 months and my motherboard has issues now, the performance is too slow. I am highly disappointed having purchased this laptop for 1,06,000 Indian Rupees. I contacted the Customer care and Whatsapp support several times and performed everything they instructed like trouble shooting , SSD test, F11 Repairs. I even reset my PC and ended up changing the OS also (with the customer support instructions). But now I see the issue is on the different hand. The issue is with the mother board so I called the customer support again and I had to perform all these tests right from the beginning again in order to request for a technician's support. Now they fail to even keep track of whether the technician has resolved the issue or not. Its been 72 hours now. I had to followup and keep track of this. I am really so concerned that whether he is an authorised person(by HP Support) or not. Because I dont want my laptop's parts to go missing or replaced with fake or cheap ones. Kindly help 

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@ShirleyNikkitha

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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