HP Spectre x360 Motherboard Replacement - hard drive not found

[stellacrozier]

Bought HP Spectre x360 and registered in 2017. For last 6 months, laptop has had intermittent issue with hard drive not found boot errors. Repair shop has confirmed motherboard is bad and needs replacement. From searching online on this forum, I can see many similar threads and this is clearly a known issue with these units and not wear and tear. I would like to request a replacement motherboard from HP as others have received.

[praveenbv]

stellacrozier@Welcome to the HP Support Community!

I reviewed your post and I understand it's not booting to Windows.

If you recently installed an additional hard drive, turn off the computer and remove the drive before using the following steps: (Click here for details) 

Open HP System Recovery: 

CAUTION: 

Please backup your data before proceeding further: 

Press the F11 key repeatedly while the computer is starting. 

If you have a recovery disc, turn on the PC and insert the first recovery disc into the drive. Use the disc to enter the system recovery. 

Select the Microsoft Startup Repair tool and wait for the repair to find and fix errors. When finished, restart the computer; even if the startup repair tool finds errors but cannot fix them. 

If the error message persists, open the recovery manager screen as was done in step 1. 

At the recovery manager screen, press ALT + D. 

Enter the following text at the command prompt: bootrec /rebuildbcd 

If bootrec displays "Add installation to boot list?", press y. 

After bootrec completes successfully, the computer displays "The operation completed successfully". 

To close the command prompt, enter the following text: exit 

At the Recovery Manager screen, select the Microsoft Startup Repair tool (again) and wait for startup repair to find and fix errors. When finished, restart the computer. 

The error should no longer open. If it does, perform a system recovery, making sure to back up important files. 

If you removed a hard drive before using these steps, replace the drive. If the error occurs again, make sure the additional hard drive is not set as an active drive. Only the main bootable drive should be set as active. 

Hope this helps! Keep me posted. 

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