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‎05-18-2022 07:00 AM

HP Recommended
Product: HP Spectre x360 - 15-ch011dx
Operating System: Microsoft Windows 10 (64-bit)

My Spectre X360 has a swollen battery issue and I am having trouble getting it replaced. I am currently in overseas and the country I am residing (Taiwan) doesn't seem to service this model. Is there any way I can just send this laptop to a location in the US and have it picked up by FedEx after its repaired?

Category:
2 REPLIES 2

‎05-18-2022 11:33 AM

HP Recommended

Hi, @Peter0123 I am really sorry about this stressful situation you are having at the moment. 

 

HP Support should be able to give you proper guidance on how best to handle this issue.

 

See if you can get in touch with them.

 

https://www.hp.com/us-en/contact-hp/contact.html

 

https://support.hp.com/us-en/contact

 

https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

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‎05-24-2022 10:56 AM

HP Recommended

@Peter0123

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

Apologize for the inconvenience caused, this seems like a hardware issue with the computer battery. To fix this issue your computer needs to be repaired. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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