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npwn
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HP Spectre x360 Touchpad Loose/Rattling

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After having this laptop for a year I have noticed the touchpad is becoming significantly loose. Barely any pressure causes it to rattle. It seems loose within the housing. This is becoming annoying because even when just moving the cursor with the touchpad it causes it to move up and down making a noise. Unfortunately, my warranty just expired but I was hoping to have this service/replaced given it's clearly a manufacturing issue and I've also seen others complain about this with this specific laptop.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@npwn

 

I reviewed your post and I understand that you are facing issues with the touchpad.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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