cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
BT_with_Spectre
Level 2
14 9 1 0
Message 1 of 3
85
Flag Post

HP Spectre x360 is Over Heating

HP Recommended
Microsoft Windows 10 (64-bit)

this is the worst ever support I received in my life - this is ongoing since August 2020

 

today i took my laptop and nearly dropped it on the floor! the aluminum case was 95C - you can fry an egg on it!!

 

this is a health and fire hazard (if the Li-Ion battery explodes)....

 

i want my money back - i can not leave with this: only empty promises.

 

and do not invite me in the private chat where nothing is happening. we continue here - so everyone with the same problem knows https://h30434.www3.hp.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q... as well as those who is about to buy this (hopefully will change their mind not to!).

 

please, arrange a full unconditional refund

 

 

 

 

 

2 REPLIES 2
KrazyToad
Retired
Retired
22,744 19,097 1,373 1,285
Message 2 of 3
Flag Post
HP Recommended


Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
BT_with_Spectre
Author
Level 2
14 9 1 0
Message 3 of 3
Flag Post
HP Recommended

Hi - I did. if you check my communication with your colleagues, you would find, that I provided this information on many occasions already. I lost confidence this can be resolved the way the money I paid would expect to buy.

 

given the number of complaints on this same issue and the attitude of the customer relations manager who called me today, I consider taking legal action to make this model recalled as a systematic defect and a hazard.

 

I ask the owners of this model, whether you have this problem or another, to respond to this message to pressure the vendor to do the right things!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation