Post new question
Question
Reply
 
Highlighted
Student
Posts: 1
Member Since: ‎07-17-2017
Message 1 of 2 (472 Views)

HP Spectre x360 keyboard not working at all

Product Name: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)
The keyboard on my laptop only work for about 5 seconds at log in screen. And even then when I use it to type in my password correctly it comes out wrong. The letter I'm clicking do not correspond with what's coming out. After those 5 seconds it stops working completely. Both the keyboard and the on screen keyboard stop working. In order to log in I have to use the touch screen keyboard in those 5 seconds. After logging in the keyboards still don't work. I've tried resetting my pc (but keeping personal files) and I've tried uninstalling the Standard PS/2 Keyboard.
Reply
0 Kudos
HP Support Agent
Posts: 8,473
Member Since: ‎01-29-2014
Message 2 of 2 (431 Views)

Re: HP Spectre x360 keyboard not working at all

Hello @Acodess,

 

Welcome to the HP Forums Smiley Happy

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I would like to help you with this issue.

 

First off, we need to establish if the issue is hardware or software related. In order to do this please perform a few steps.Let’s do a hard reset first.

Steps:

  • Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
  • Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
  • Replace the battery and reconnect the charger.

 

Then we need to check in the command prompt outside of windows to see if all the keyboard characters work correctly to isolate the issue correctly to a hardware or software failure.

Steps to do it:

  • Power down the unit. When you power it back up, immediately tap the F11 key gently several times.
  • It takes you to recovery manager. Here please select the option “Troubleshoot”. Then please select “Advanced options “ and “command prompt”
  • Type all the keyboard characters in this black window especially the keys that do not work correctly.
  • If F11 does not take you to recovery manager, please keep tapping the “ESC” gently several times the instant you power on the unit. It takes you to the startup menu and you could press F11 from there to go to recovery manager.

Then try updating the notebook's BIOS and device drivers. 

 

For more information, see HP Notebook PCs - Locate and Install Updated BIOS, Drivers, and Software

 

For advanced troubleshooting on your concern: Click here 

For other issues within the keyboard: Click here 

 

Keep me posted, how it goes.

If the issue is resolved and you appreciate my help, please click the "Accept as Solution" button and the "Thumbs Up".

Have a great Day!

Cheers!

MrRobot
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation