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HP Spectre x360 motherboard defect

Hi, I have a motherboard failure after having the product for a little under two years with very light usage. 


Here are the images of the damaged diode on the motherboard. Just under the "DC"IMG_1551.jpg

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HP Spectre x360 motherboard defect


Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.


I understand that the Diode on your Motherboard is damaged.


Since this is a Hardware issue, please contact our Phone Support for Service Options


1) Click on this link - 

2) Click on "Continue as guest". 

3) Enter the serial of your device. You can refer to this Link: for help in locating your Serial Number.

4) Select the country from the drop-down. 

5) Click on "Show Options". 

6) Fill the web-form. A case number and phone number will now populate for you.


Thank you 🙂


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 



I Am An HP Employee

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