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HP Spectre x360 my charging port has just popped out

HP Recommended
HP Spectre x360 Convertible 13-ap0xxx
Microsoft Windows 10 (64-bit)

Hey there, 

A while ago my charging port seemed to be having a few issues. I changed my charger and confirmed it was the charging port, and today when I took out my charger this itty bitty piece of metal (which I'm assuming is the thing that connects the charger to the computer) came out with it. 




Does anyone know how I can fix this myself, what parts I need to order and such, or should I go in to get it professionally replaced? Thank you so much!

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Support Community

I would like to help


Since this is a Hardware issue please contact HP Support in your region for service options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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