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Message 1 of 4
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HP Spectre x360 no longer charges or turns on due to motherboard burning

HP Recommended
HP Spectre x360
Microsoft Windows 10 (64-bit)

 My HP Spectre x360 recently stopped charge and wont turn on, when I try to charge it I can feel an electrical buzz course through the laptop and it smells like something is burning. When searching online to a solution to my problem I found that this quite common with these laptops and that HP was recalling and fixing these laptops for free due to it being a Hardware issue.

 

Here are some links to similar posts that I found.

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-won-t-power-on-di...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-15-bl012dx-Mot...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Please-recall-HP-Spectre-X360-...

3 REPLIES 3
HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
HP Recommended

Hi @SamR24

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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HP Support Agent
HP Support Agent
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Message 3 of 4
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HP Recommended

Hello @Sam R24,

Thank you for contacting HP.  I regret the motherboard issue you have regported.  Please see my private message.

Kind regards,

Patty-B SoMe

I am an HP employee.
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Message 4 of 4
Flag Post
HP Recommended

I have the exact same issue with my 

  • HP Laptop 15-bl012dx

What can you do to assist?  I don't feel I should have to pay for a complete new motherboard.

 

Thank you for any help you can provide.

 

Bryan Lenherr

 

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