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‎07-15-2020 03:27 PM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

 My HP Spectre x360 recently stopped charge and wont turn on, when I try to charge it I can feel an electrical buzz course through the laptop and it smells like something is burning. When searching online to a solution to my problem I found that this quite common with these laptops and that HP was recalling and fixing these laptops for free due to it being a Hardware issue.

 

Here are some links to similar posts that I found.

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-won-t-power-on-di...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-x360-15-bl012dx-Mot...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Please-recall-HP-Spectre-X360-...

1 person had the same question
3 REPLIES 3

‎07-16-2020 02:19 AM

HP Recommended

Hi @SamR24

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎07-21-2020 12:45 PM

HP Recommended

Hello @Sam R24,

Thank you for contacting HP.  I regret the motherboard issue you have regported.  Please see my private message.

Kind regards,

Patty-B SoMe

I am an HP employee.
Was this reply helpful? Yes No

‎07-23-2020 03:07 PM

HP Recommended

I have the exact same issue with my 

  • HP Laptop 15-bl012dx

What can you do to assist?  I don't feel I should have to pay for a complete new motherboard.

 

Thank you for any help you can provide.

 

Bryan Lenherr

 

Was this reply helpful? Yes No
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