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Honor Student
Posts: 3
Member Since: ‎09-18-2012
Message 1 of 2 (224 Views)

HP Startup problem

I cannt get my laptop HP on but I see the lights are on on the internet and the start stop keys,the caps key is blinking I will be greatful if I can get help on here my laptop is two years old.

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HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 2 of 2 (151 Views)

Re: HP Startup problem

[ Edited ]

Hi Jojo2445,


Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Notebook and getting a blank or black screen on startup. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. If that does not help try to turn on the computer you start to press F11 repeatedly till the menu opens. You can do a system restore.


Hope this is helpful.




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