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‎09-29-2019 12:43 PM

HP Recommended

HP Support Assistant is freezing at welcome screen. Nothing has worked. I am really disappointed with the forum and trying to get this resolved.  This is not a hardware or upgrade question.  There was nothing else to choose. uuugghhhhh

 

2 REPLIES 2

‎09-29-2019 03:07 PM

HP Recommended

If you want some help you are going to have to provide information. I looked at your profile and prior posts have been about a printer. On what computer are you trying to run HP Support Assistant? What are you trying to accomplish with the app? 

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‎10-01-2019 03:51 PM

HP Recommended

Sorry if I inconvenienced you!  Problem solved!

 

I am running Windows 10 on my new HP Laptop.  I am merely trying to bring up the Assistant because it is showing that I have notifications in the background, which I cannot access.  Would this have anything to do with an update being performed on the Support Assistant over the weekend.  I am sure that one of those notifications may have said that.  This is not a new problem according to the inquiries about the screen freezing.  I hope this helps.

 

NO need to look into it any further.  I figured it out.  It was waiting for me to select a box that allows HP to monitor my usage to improve THEIR QUALITY!!!  CRAZY!!  Hope this helps someone else out!!

 
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