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HP Tilt Pen Can 't connect to HP Envy 13-AQ1018TX

HP Recommended
HP Envy 13-AQ1018TX
Microsoft Windows 10 (64-bit)

Hi 

 

I bought a HP tilt Pen and tried to connect it to HP Envy 13-AQ1018TX (Windows 10 Home edition 64 bit).

I bought it after consulting with HP virtual advisor for the compatibility, but somehow HP Pen software couldn't recognize HP Tilt Pen.

Looking for an advise. Thank you.

 

Regards,

Ade

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Message 2 of 9
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@AdePutra 

 


@AdePutra wrote:

Hi 

 

I bought a HP tilt Pen and tried to connect it to HP Envy 13-AQ1018TX (Windows 10 Home edition 64 bit).

I bought it after consulting with HP virtual advisor for the compatibility, but somehow HP Pen software couldn't recognize HP Tilt Pen.

Looking for an advise. Thank you.

 

Regards,

Ade


 

If you are asking about "HP Pen Control" application, it is true that the Tilt Pen is not compatible with that application.

 

  • If you are not asking about the HP Pen Control, which "HP Pen" software have you installed?

 

and

  • Which version of Windows 10 are you running?

 

Which version of Windows operating system am I running?

 

Preparation

 

  • If you have not done so, please run / update Windows Updates
  • If you have not done so, please up HP Software and Drivers

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts / Procedures), Product Information (Specifications)...

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Laptop 13-aq1018TX - 8JU08PA  

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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To answer your question:

 

- It was HP Pen Control.

- windows 10 Home Edition Single Language version 19041.508

- I did the update for Windows and HP software

 

Cheers,

Ade

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@AdePutra 

 

Thanks.

 

OK - mentioned - HP Pen Control application is not relevant to the Tilt Pen.

 

The Tilt Pen does use a driver.

Yes, best to have updated your HP software and drivers, especially for Windows 2004.  Excellent.

 

The following driver is rated for your version of Windows 10.

 

Driver

sp104294.exe

 

Information file

sp104294.cva

 

Download and Save the Driver to your computer.

 

  • Navigate to the folder in which you saved the software installation package (likely Downloads)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • After the software is installed, Restart the computer and log in

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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Thank you @Dragon-Fur.

 

I tried to install the driver that you gave me (normal and as an admin). But only manage until extraction only, then could not go further.

Can you sent the link to the the older version of the driver?

 

Cheers,

Ade

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@AdePutra 

 

You are welcome.

 

OK.

Note that the "older" Tilt pen driver is not rated for Windows 2004.

 

Driver

sp100274.exe

 

Reminder:

  • Download and save the installation package to your computer.
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • After the software is installed, Restart the computer and log in

 

Information file:

sp100274.cva

 

[Devices]
ACPI\VEN_ELAN&DEV_2514="ELAN EzTouchFilter"
ACPI\ELAN2514="ELAN EzTouchFilter"
ACPI\VEN_ELAN&DEV_0732="ELAN EzTouchFilter"
ACPI\ELAN0732="ELAN EzTouchFilter"

 

Rated for Windows Versions:

[Operating Systems]
WT64_1809=OEM
WT64_1903=OEM
WT64_1909=OEM

 

 

Check Device Manager for Pen Details

 

  1. Device Manager > View “Devices by type” AND “Show hidden devices”
  2. Open category Human Interface Devices
  3. Look for and Right-Click on “HID-compliant pen
  4. Select Properties
  5. Tab Details > Under Property, Select “Hardware ids”
  6. Tab Driver > Note the Driver Version

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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@Dragon-Fur

 

Thank you for your support and advise.

However I still can't install the driver even though I already re-install windows 10.

Looks like the problem is hardware instead of software.

 

Cheers,

Ade

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@AdePutra 

 


@AdePutra wrote:

@Dragon-Fur

 

Thank you for your support and advise.

However I still can't install the driver even though I already re-install windows 10.

Looks like the problem is hardware instead of software.

 

Cheers,

Ade


"Hardware"?

I guess it's possible though pen drivers are generally not prone to "not installing", even when they are the wrong version.

 

I do not have an explanation, unfortunately.

 



Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

 

 

Dragon-Fur

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@Dragon-Fur

 

Noted on your comments.

Really appreciate your support. Thank you

 

Cheers,

Ade

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