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- HP Community
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- HP Victus 15t-fa1000 webcam issues

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10-20-2024 08:56 PM
My HP Victus 15t-fa1000's webcam appears to be connected in device manager, but when I open the camera app(or any other application that requires a webcam) the camera indicator light flickers. Also, when attempting to open the camera settings, I get kicked out immediately from the settings page and the device gets removed then replaced. Please let me know if there is anything on my end I can do to remedy this. I have already attempted uninstalling and reinstalling camera drivers and updating windows.
product number/SKU: 771S1AV
10-22-2024 12:55 PM
Hi @Jason8405,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I understand you're experiencing an issue with the webcam on your Laptop.
I apologize for any inconvenience this may have caused, I'm here to help you today.
Please follow the below steps to fix the issue.
-Perform a power drain on your PC.
1) Unplug the power cord from the PC & wall.
2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.
5) Power on the PC and wait for the PC to boot into Windows now.
-Update the BIOS for your PC by clicking on the link.
Make sure you keep only the charger plugged in while updating the BIOS for your PC.
Click on the + sign next to BIOS and then download the file.
Open the file and follow the on-screen instructions to complete the update.
-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.
Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.
-If the issue still persists, refer to the steps on this link to further troubleshoot.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
10-22-2024 07:10 PM
Hi Irwin,
I went through the steps you listed, but was unable to regain access to my webcam. are you aware of any other possible causes for this? My laptop is barely over a year old, so most drivers that I've checked have been up to date.
10-24-2024 01:06 PM
Hi @Jason8405,
I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.
It seems like an issue with the laptop hardware as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.
I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee