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‎02-09-2024 07:02 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z5AV)

Recently i purchased a HP victus 16.a with a RTX 3050 graphics card, and for some reason i am not able to play any games because the OS does not detect the graphics card at all. i am really worried because the graphics card is the main component of this laptop, and it not working makes not sense of having a gaming PC. a graphics card is really expensive. i tried online help from HP service but they were just asking me reboot the PC, as if i did not try that earlier.. i have tried to manually enable the driver from device manager, and it does not change a thing. The store itself is saying that even thought the PC is in warranty they can not replace the laptop, or even look at the internals of it without charging me a huge amount. 

 

 

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2 people had the same question
1 REPLY 1

‎02-09-2024 07:12 AM

HP Recommended

image_2024-02-09_194225119.png

 

 

this is what it shows in the device manager

 

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