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Cristina18
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Message 1 of 2
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HP X360 Broken Hinge

HP Recommended
Envy X360

I bought my Envy X360 a little over a year ago and all of the sudden the left hinge of my laptop came off and broke the screen. I have been very careful and have never dropped my laptop. I have read that this is a very common issue and I agree that it is a very poor design on HP's part. I have been told that it will cost around $500 to fi the issue and I don't think it is fair for customers to assume that responsibility when it is not our fault

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Cristina18

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that 
here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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