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‎02-18-2025 07:49 AM

HP Recommended
Product: HP ZBook Power 16 inch G11 Mobile Workstation PC (A3YY0ET)
Operating System: Microsoft Windows 11

Hello

The laptop did not have a SMART CARD from the factory,
I purchased a SMART CARD

The BIOS does not have a SMART CARD

How can I add the SMART CARD option?

 

BIOS-  01.05.00 

 

20250213_111118 (2).jpg

 

Category:
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10 REPLIES 10

‎02-18-2025 08:57 AM

HP Recommended

Hi @AGACOM 

 

Use HPIA , I believe this model has BIOS updates.

 

HP Image Assistant | HP Client Management Solutions

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎02-19-2025 03:34 AM

HP Recommended

Unfortunately it didn't help
Installing drivers doesn't help either
CMOS Reset also nothing.

As if it was a BIOS lock or bad BIOS

I saw on the forum that there were problems in other models, but no one gave a good answer and didn't solve it.

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‎02-19-2025 08:13 AM

HP Recommended

is the SMART CARD I buy the one recommended in the laptop service manual ?

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎02-19-2025 08:40 AM

HP Recommended

Yes, I bought a suitable SMART CARD reader

 

 N96232-001, HP

P01205-001, HP

P04235-001, HP

https://kaas.hpcloud.hp.com/pdf-public/pdf_10304844_en-US-1.pdf

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‎02-19-2025 08:47 AM

HP Recommended

Load the default BIOS settings and reboot the laptop.  if it does not work contact HP

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎02-21-2025 01:14 AM

HP Recommended

Nothing helps.

HP Technical Support tries to help but I can't do it either

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‎02-21-2025 08:51 AM

HP Recommended

does the SMART Card work for you?

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎02-24-2025 03:25 AM

HP Recommended

Yes, everything is ok purchased
HP support also has a problem

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‎02-24-2025 08:17 AM

HP Recommended

Maybe the BIOS of the notebook does not have this option.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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