cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 1
557
Flag Post

HP ZBook Studio G4 charging problem

HP Recommended
HP ZBook Studio G4
Microsoft Windows 10 (64-bit)

Hi

 

I've bought the HP ZBook Studio G4 recently and the ThunderBolt 3 Docking station with it.

 

As I work from home, I usually have the laptop plugged in onto the docking station. 

 

When I unplug it from the docking station and use the charger that came with the laptop, the battery sais "plugged in, not charging".

 

If the battery empties completely, it starts charging again. The same behaviour applies and when I use the charger to charge the battery and then I switch back to the docking station.

 

It stops charging until it drains completely and then it starts charging again.

 

I already called an Hp engineer and he replaced the battery. But the behaviour is still the same.

 

Any thoughts?

 

Agis

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation