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‎12-07-2024 08:16 AM

HP Recommended
Product: HPzbook X2 G4
Operating System: Microsoft Windows 10 (64-bit)

Dear HP Support Team,

I hope this message finds you well. I am writing to seek assistance regarding an issue with my HP ZBook x2 G4. Specifically, the pen is not functioning on my device. I am currently using a 64-bit version of Windows 10.

Could you please provide guidance on how to resolve this issue? I have attempted basic troubleshooting steps such as restarting the device and reinstalling the pen drivers, but the problem persists.

Thank you for your support.

Best regards,

2 REPLIES 2

‎12-07-2024 05:01 PM

HP Recommended

@hoangnx 

 

Does your computer support a pen ? Please check the following example first

 

        https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/Basically-i-wanna-buy-a-stylus-p...

 

Regards.

BH
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‎01-03-2025 09:39 PM

HP Recommended

hoangnx_0-1735965385968.png

I am sure that my device supports a pen. It worked fine before, but after reinstalling Windows, the Wacom driver stopped working

hoangnx_1-1735965501907.pnghoangnx_2-1735965555107.png

 

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