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Message 1 of 2
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Flag Post

HP battery cannot find

HP Recommended
HP PAVILION LAPTOP 15-CS2073CL
Microsoft Windows 10 (64-bit)

HP PAVILION LAPTOP 15-CS2073CL

Primary Battery error. Failure ID: 6C2F8F-9N7AGC-MFPXGJ-C0D723

 

My laptop battery has been acting up less than a year that I had it, around 8 months of use. And it finally decided to die on me a few weeks after my 1 year warranty was over(dying instantly when unplugged). So I didn't do anything about it til now, 1 yr 11month. I am trying to buy the battery from the HP website but I do not see it available for purchase???? 

 

I was able to find which battery I needed: 

Product Number: 6MZ82UAR  or 6MZ82UA

But I do not know which one I should be getting for my laptop and where. 

 

Additionally, I was wondering how long a primary battery's life span should generally last. Because my other HP laptop batteries have normally lasted for 2-3 years with little problems. It was always able to hold it's charge for 30-40 minutes. But this current laptop's battery completely shuts off when I unplugged the laptop, it deteriorated within a year of use. So I wanted to know if the battery was faulty, to begin with, or if this product's battery is just weak in general.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@lineria

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/
 

And, also you can learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices.

Click here: https://support.hp.com/in-en/document/c01297640 ( refer to Battery care practices ) 
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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