HP battery is weak after using another adapter with 45W max.

[AO123]

So basically, When my laptop adapter that came with the laptop broke, I had to use the charger the school provided for my school laptop which was 45W Max, My original was 45W but not max. After a while of using 45W max, my laptop would shut off at random times when i unplugged the charger. I bought a new one that had my voltage and everything, and it still turns off when I unplug it. It shows the error message about my battery being weak, I think it's because of the school laptop I've been using. Is there any way to fix it? 

[The_Fossette]

@AO123,

Welcome to the HP Support Community!

I recommend you update the BIOS on the computer from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, I recommend you perform a test on the battery following the steps in the below article.

https://support.hp.com/in-en/document/c04700771

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[AO123]

Hey, Thanks for the reply!

I've updated the BIOS I think, At first it started working and but it stops and then I have to unplug and plug the adapter back in and it'll start working but then stop. But this time when it stops charging it says plugged in, not charging and the adapter doesn't disconnect from the laptop, like the charger icon doesn't disappear. I ran a battery test and these are the results, I'm not sure what to do. It seems as if the BIOS update worked but now I need the adapter to constantly charge.

1 Primary_ACPowerOn:

True Primary_ACAdapterOk: True

Primary_TestresultString: VERY_WEAK

Primary_DesignCapacity: 2850mAh

Primary_FullChargeCapacity: 652mAh Primary_RemainingCapacity: 265mAh

Primary_MaxError: 1

Primary_CycleCount: 160

Primary_Temperature: 26deg C Primary_Voltage: 12020mV

Primary_Current: 0mA

Primary_DesignVoltage: 10950mV

Primary_Status: 49280 Primary_CellVoltage1: 3952mV

Primary_CellVoltage2: 4102mV

Primary_CellVoltage3: 3965mV

Primary_CellVoltage4: 0mV

Primary_SerialNumber: 22292 10/08/2016

Primary_ManufacturerName: 131-42-6E

Primary_BatteryCTNumber: 6EZRQC4GW47IKS

Primary_Warranty: 1

Primary_CalibrationType: 3

Primary_ChargeControl: Failed Primary_TempCharge: True

Primary_ChargeTest: False

Primary_ChargeCapacity: 22

Primary_TempAlarm: False Primary_DeepDischarge: False

Primary_FullCharge: False

Primary_FullChargeStatus: False

Primary_BatteryCharge:

False Primary_DesignCycleCount: 300

[The_Fossette]

@AO123,

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Restart the computer and the issue should be fixed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[AO123]

Hello once again! Sorry for the trouble.

After I've restarted my laptop, the problem occured again. My adapter kept on charging and stop charging but this time it would actually go dim if it stopped charging so I know if it did stop. I tried updating my BIOS again but it was already up to date. 

I don't know what else to do. 

[AO123]

It also shuts down if I don't keep the adapter plugged in for a few minutes, and everytime I restart it it keeps on showing up the error saying that my primary battery is weak but I doubt that, my 45W Max adapter did something to it, I just don't know what.

[The_Fossette]

@AO123,

I recommend you contact support as it looks like the hardware malfunction.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!