02-24-2017 03:08 PM
I purchased a dv7 brand new a while back and I love it, only problem is the internal hinge which allows the screen to open and close has completely failed, and is broken. As i mentioned the hinge is internal, and covered from sight by the bezel and display enclosure. Then one day as i opened up my the screen enclosure/bezel made a popping noise and started to separate on the left side, sounds of plastic snapping etc. I look inside and see the issue, and its obviously not a good one.
This may have been a design flaw, since i've read others post about the exact same issue. Or perhaps I just was unlucky and got a lemon for a hinge. Either way I cannon open/close my screen and my laptop is now a desktop sadly. :(
Here are some pictures for reference. As you see this internal metal hinge which is quite thin, just snapped under normal operation conditions. The laptop was never dropped, or anything else, and I'd happily provide more photos to prove this. I'm really hoping HP will stand behind their product and help me out with this.
For the record this is my third HP computer, and i've been happy with all of them. This was the only real issue i've ever come across. Just hoping I can get some help here. Thanks in advance guys and gals!
02-24-2017 03:15 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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