Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
HP envy 360 15.6" LT laptop just went dead and nothing is coming on anymore. Do I need to look into changing the battery?
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE I am an HP Employee
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