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Aseems
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Message 1 of 2
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HP envy 360 motherboard stopped working

HP Recommended
Envy 360
Microsoft Windows 10 (64-bit)

Hi, i have laptop purchased in 2016 and due to issues, motherboard replaced in 2018 during warranty period. The motherboard stopped again just after warranty expired. I have read blogs and this happened with most of envy 360 laptops, how is this even possible just after warranty expired motherboard stops working? I have called HP support and they said this laptop is end of life and can’t provide support. This is ridiculous!! How a less than normal usage $1000 laptop just Stop working and there is no support. 

does it mean HP laptop are good for only for maximum 03 years?  

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Aseems

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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