HP has told me my laptop needs a new motherboard

[Joschka]

HP Warranty Repair decided my brand-new laptop needed a new motherboard. They were unable to obtain one for about six weeks. Finally, they gave up, offered to return the dead computer to me, and shipped me a new one as well.

I would like to try fixing the dead one.

Where can I order a new motherboard? I don't mind waiting a long time to get it.

[Joschka]

This MIGHT be the part number. I got it in one of the many "We are waiting for a part" messages

ASSY, MB UMA U7 155H WIN

[Irfan_06]

Hi @Joschka,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are looking for a replacement motherboard for your old laptop.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[Joschka]

I have replied to your private message. There is no point in sending me back to customer service as they are the ones who gave up on keeping me waiting for a replacement Motherboard. They decided they could not obtain a new motherboard so they offered me a new machine which I accepted. Then they offered to give me the original machine at no cost and I accepted that as well. It arrived a few days ago and now I am looking for a new motherboard for it. I will fix this machine if I can. But, so far, I cannot see how to order a new motherboard or where to order it from.