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‎03-18-2025 08:35 AM

HP Recommended
Product: HP Pavilion Plus 16 inch Laptop PC 16-ab0000 (7Y6K0AV)

My laptop screen stopped working and it was sent in for repair under warranty over a month ago.

Each week the ticket gets updated with the same message: repair delayed due to parts shortage, but nothing changes as the weeks go buy.

I need my PC for work and I am not sure what options I have at this point to expedite the repair (or replacement) of my laptop

 

Has anyone run into similar issues and has any recommendations on what to do to get HP's attention?

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1 REPLY 1

‎03-23-2025 06:10 AM

HP Recommended

Hi @GPnBCN, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's serial number and active case ID with us via private message? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Max3Aj

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