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HP Recommended
HP Pavilion 15 Notebook PC - L2U60EA#ABU
Microsoft Windows 8.1 (64-bit)

Hi,

Laptop details:

Product name: HP Pavilion 15 Notebook PC

Product number: L2U60EA#ABU

 

When the laptop is moved, it will shut down/restart by itself.

Any ideas why this is happening

1 REPLY 1
HP Recommended

@jkers1

 

Welcome to HP Support Community


I would like to help

 

There seems to be a loose connection due to some mechanical issues since the problem occurs while moving the Laptop

 

Please shut down the Laptop and upon restarting keep tapping on F10 till you reach BIOS

 

If the issue persists in BIOS please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

 

Thank you


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KrazyToad
I Am An HP Employee

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