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Jay142
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HP laptop side of the case got damaged

HP14q-cs0017TU
Microsoft Windows 10 (64-bit)

My new HP laptop case got damaged at the corner. All the ports near are working fine. Even the laptop also works fine. But since it is new and still has the warranty, I would prefer to replace the top and bottom lid with new one.

How can I replace that? 

My current location is Germany

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HP Support Agent
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HP laptop side of the case got damaged

@Jay142

 

Welcome to the HP Support Community.

 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc, as the part numbers are universal.

 

Alternatively,  if the device is under an accidental damage protection plan (warranty) please contact HP Support Team.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

I hope this answers your question. Let me know if you need any further assistance. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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