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HP notebook 15bg002AU Ram issue

HP Recommended
HP notebook: hp-15bg002A
Microsoft Windows 10 (64-bit)

Hi team, 

My Hp notebook (hp-15bg002A) product info on HP support assistant gives Ram info as "4gb hynix 1600mhz" and  on HP website it says "4 GB DDR3L-1600 SDRAM (1 x 4 GB)". However laptop task manager says memory frequency as 800 MHz! why this discrepancy in Ram frequency?

Also in task manager it says slot used - 1 of 2. So i can increase the ram but how much more? And do i need to purchase Hynix ram only? Please assist.

 

Thanks 

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Message 2 of 2
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HP Recommended

@MJraidon Welcome to HP Community!

 

I understand that you would like to add one more memory.

 

I  have checked the manual ( page number 2)

 

Two non-customer-accessible/nonupgradable memory module slots DDR4-1866 dual channel support (DDR4-2400 bridge to DDR4-2133, and DDR4-2133 downgrade to DDR4-1866) Supports up to 16 GB of system RAM in the following conƭgurations

 

● 16384-MB total system memory (8192×2)[UMA models only]

● 12288-MB total system memory (8192×1) + (4096×1)

● 8192-MB total system memory (8192×1) or (4096×2)

● 6144-MB total system memory (4096×1) + (2048×1)

 

In that case, I would suggets you conatct our phone support and check.

 

Or you can conatct a local service center for memory replacement.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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