05-04-2019 10:03 AM
HP pavilion will not power back on for a few days when powered off. It works great while on. It can be restarted but not powered back on when powered off. If powered off, the power button will not respond. I have tried removing the battery but problem remains. Any ideas would be helpful
05-05-2019 04:11 PM
Thank you for posting on the HP Support Community.
- Have you made any hardware/software changes?
- Did this happen after a recent window or software update?
- Do you see an amber light next to the Ac adapter port?
- Have you tried only with Ac adapter without battery?
- Are you able to boot into windows desktop screen?
Keep me posted for further assistance.
I am an HP Employee
05-09-2019 06:10 AM
Thank you for responding. There hasnt been any hardware changes. There is no amber lite next to the AC adapter port and yes I have tried it without the battery being connected. I am not sure when it started, the laptop belongs to a friend that brought it from someone else and he said he isn't exactly sure when it started but not long after he got it. I did discover that you can press f5 and boot to the HP Quick Web every time with no problem.
05-27-2019 11:10 AM
Thank you for posting back.
Let's try changing the QuickWeb setting to run at boot:
Follow the steps below to enable/disable QuickWeb.
Confirm that IOS is enabled in the BIOS.
Power on the computer and repeatedly press the F10 key to enter the BIOS setup utility.
Use the right and left arrow keys to navigate to the System Configuration menu.
Use the up and down arrow keys to navigate to Boot Options, and then press the Enter key.
Navigate to Instant-On and select Enabled.
If desired, update the value for Delay to Boot Windows.
The HP IOS program is now enabled within the BIOS utility.
Confirm that the IOS is configured to automatically launch within the Windows environment.
In the Windows environment, click Start, All Programs, IOS, IOS Configuration Tool.
Select Enable IOS.
If you select Enable OS countdown timer, set the timer to at least 10 seconds to allow enough time to use QuickWeb before Windows automatically loads.
And. also this sounds like an operating system related issue with the computer reinstalling the windows OS will fix the issue.
Click here to perform an HP System Recovery (Windows 7)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee