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chigbo Honor Student
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HP paviliondv6 keyboard issue and not charging

HP pavilion dv6
Microsoft Windows 7 (64-bit)
My HP pavilion dv6 keyboard and touch pad stopped responding after a long peep....when the charger is connected it dose not charge the battery...and the power from the battery can not power the system unless plug direct to the circuit... Am really confused and don't know what the problem might be.
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HP paviliondv6 keyboard issue and not charging

Welcome to the HP Support Community @chigbo

 

I understand that you are having an issue with the keyboard, touchpad and battery on your HP Pavilion DV6 Notebook PC. You have come to the right place to find suggestions, solutions and a helping hand!

 

Have you tried to use an external Keyboard and mouse at all?

Have you tried going into Safe Mode to see if the problems persist in there?

Have you tried Performing a Hard Reset or Forced Reset?

Have you done hardware testing?

Have you updated all of your drivers? 

 

It could be a driver issue to be able to look into that for you, I would need your Model Number (How Do I Find My Model Number or Product Number?).

 

Keyboard:

 

Please try the follow troubleshooting steps for both the keyboard and touchpad:  

  • Start
  • Search for Device Manager
  • Open Device Manager from the Search results.
  • Click View
  • Show Hidden Devices.
  • Click the arrow next to Keyboards.
  • Right-click the keyboard device name.
  • Select Uninstall.
  • Continue removing device names in the Keyboards category until all device names have been uninstalled.
  • Restart the notebook twice. 

I found a troubleshooting document for you to try  called Notebook Keyboard Troubleshooting. Please make sure to follow the steps in this document. 

 

Touchpad:  

 

  • Type in Search, "Device Manager", 
  • Click On Device Manager,
  • Expand Mice and other pointing devices,  
  • Right Click on the TouchPad, 
  • Click on Uninstall,
  • Restart the Notebook twice, 
  • Reinstall the TouchPad Adapter.

The best document I have for TouchPad issues is the Using and Troubleshooting the TouchPad or ClickPad document. 

 

Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers that need updating.

 

Battery: 

 

Does the battery indicator LED, located near the power icon come on at all?

 

Please make sure that the AC adapter cable is not plugged into a power strip, surge protector, or secondary power source. It should be directly into a wall outlet. 

 

Please try the Battery Does Not Power Notebook or Hold a Charge and the Testing and Calibrating the Battery documentation. 

 

If you feel this post has helped you, could help others joining in and looking for a solution or you just want to say cheers, please click the Accept as Solution button and/or the Thumbs Up

 

If you require further assistance, please re-post with the results of the troubleshooting and I would be more than happy to do my best to provide another solution. 

 

Have a great day!

EmeraldAvenger
I work on behalf of HP


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chigbo Honor Student
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HP paviliondv6 keyboard issue and not charging

Hello thanks...emerald the PC responds to external keyboard ....I have tried most of the under listed troubleshooting steps but the problem still persist ...I just observed that it finds it difficult to make a selection with an external mouse..
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HP paviliondv6 keyboard issue and not charging

Hey,

 

Thanks for getting back to me. 

 

Please provide the following results: 

 

Have you tried going into Safe Mode to see if the problems persist in there?

Have you tried Performing a Hard Reset or Forced Reset?

Have you done hardware testing?

Have you updated all of your drivers?

What happens when you uninstall the components in the device manager?

 

What is your Model Number (How Do I Find My Model Number or Product Number?)

 

What happened with the Battery Does Not Power Notebook or Hold a Charge and the Testing and Calibrating the Battery documentation?

 

Thanks 🙂

EmeraldAvenger
I work on behalf of HP


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