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Davih Top Student
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HP pavillion 13 x360 battery

Hello, I have a Pavillion 13 x 360 notebook PC which is just over a year old (out of warranty!) and the battery is not holding charge and message comes up saying storage capacity of battery is low and may need repacing.

 

Apart from the fact that a duff battery after one year seems very bad, I cannot find where to purchase a repalcement anywhere. I have the part numbers and serial numbers of the PC and the battery, but after much searching on the HP website and all over the web, no luck. Battery p/n is NP03043XL

 

Please help.

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HP pavillion 13 x360 battery

Hi,


What is the exact model name, product number?

Do battery test from HP support assistant.


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Visruth
I'm a Volunteer AND I don't work for, nor represent HP


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Davih Top Student
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HP pavillion 13 x360 battery

HP Pavillion 13x360-a203na, P/N MOR72EA#ABU.

 

I have run battery test. I says as I previously posted. My problem is I cannot identify the correct replacenment battery anywhere as there are so many types, but none with the part number I have.  The PC test says the battery is NP03043XL.

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Hi,


Manual: http://h10032.www1.hp.com/ctg/Manual/c04582281

Specs:
http://support.hp.com/us-en/product/HP-Pavilion-13-x360-Convertible-PC-series/7527803/model/7851562/...

Support for a 3-cell, 43-WHr, 2.83-AHr, Li-ion battery (includes cable)�

Page 31 Manual: it needs major disassembly to remove and replace battery. Get help from good technician if you're not comfortable with this.

You need HP part number 761230-005�.

Search this through online stores or HP part store in your country.

Eg.
http://www.ebay.com.au/itm/222199174985?_mwBanner=1

http://www.ebay.com/itm/252046636257?_mwBanner=1


Regards

Visruth
I'm a Volunteer AND I don't work for, nor represent HP


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Davih Top Student
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Thank you for your help. However you say I need the part number 761230-005, but the links to ebay you supplied have a different part number (760944-421). So this is what is confusing me. I also have part number NP03043XL, but all the batteries I see are NP030XL. Is that the same??

 

Is it not possible to buy a new battery from HP, as it is quite a new PC??

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Hi,


I couldn't get it in HP part store. You can look yourself: https://parts.hp.com/hpparts/default.aspx

First link is what you need. Get exact HP part number.


Regards

Visruth
I'm a Volunteer AND I don't work for, nor represent HP


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Davih Top Student
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So are you saying that the ebay link is the correct battery I need?

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Yes if it is the same part.

Confirm with eBay seller, and also genuineness of the part - HP OEM battery or not.

I'm a Volunteer AND I don't work for, nor represent HP


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You said "Yes if it is the same part".

 

That does not really help. I'm looking for someone to tell me what is the correct part and HP don't seem to be able to for some reason.

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You should ask the online seller directly, who sells this part, to confirm that it is indeed HP part number 761230-005. Then you can go ahead purchase this.

Hope you're aware that this is not official HP technical support.

All the members, experts and whoever helping here are end-users like you.

The only suggestion I've to give you regarding this is the HP part number I posted is the one you've to buy.

To confirm the genuineness of the part, you've to contact the seller. We cannot help you in that.

I'm a Volunteer AND I don't work for, nor represent HP


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