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Johnny-
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HP pavillion Gaming Laptop 15 constantly aborting charging, causing massive performance drops

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Paviilion gaming laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)

So I have this computer for a decent amount of time and I will just push all the issues I have with it aside and just focus on the most annoying one: The constant performance loss when its plugged in. Now I must admit, I didnt treat it very well, because when playing games, which is what it is designed for, the performance on battery is mildly said: **bleep**. My old Dell notebook from 2000 performs better.  But when it is plugged in it works like a charm, good performance, high FPS in games that need moderate graphics power, all good. BUT! It randomly stop s charging and switches to battery mode, then switches back after a few seconds. Wouldnt be an issue if it wouldnt massivley impact performance. And with performance impact I mean I get less than 10 fps modelling a low poly model in blender. That is not a hard task, when plugged in the same model can be edited in around 120fps. Now I also know that HP has a built in feature that stops charging at a certain battery percentage, which is likely what is causing this issue. However as it si in the BIOS I cannot turn it off. I have heard that I can use a different power plan, but even the  ultimate performance plan cannot cope with the **bleep**ty design of hp and therefore still drops in performance. Now I want to know how I can fix this, because it is basically as frustrating as getting a 999 ping lagspike in an online game.

Just if any non-bot employee of HP readys this: I am NOT satisfied with ANY component in this computer, the thermal condusting is absolute ass for a computer that is designed to be used in gaming, the operating temperature with additional elevation so that the very badly placed air-intake can actually GET air is about 97°C which is abhorrent, the mounting of the monitor is basically more fragile than a glass, the display is constantly failing and the issue I currently have with it is the most annoying one, because it mostly works, display is literally broken out, temperature leaves burning marks on the casing but it works. But the performance drop issue is just worse, as it renders the computer basically useless for a couple of seconds. FYI, I will never by a HP computer ever again. Bad quality, service is bad, I had to send it three times into service after a hard drive failure a week after purchase and the first two times they did NOTHING. And I dont have enough money to afford another computer for the moment so thats why im still trying to fix this one.

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Echo_Lake
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@Johnny-

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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