HP received my returned laptop but not releasing my refund check

[Sconvolto]

To whom it may concern,

I am reaching out to formally address an ongoing issue regarding my HP laptop return, which remains unresolved due to HP’s delay in processing the agreed-upon refund. This matter has exceeded all reasonable timelines and involves unprofessional conduct and miscommunication from HP representatives, contrary to prior assurances.

Below, I provide a comprehensive account of the events, alongside a request for immediate resolution.

Case Summary & Timeline:

Laptop Return: I was directed by HP to return my newly purchased, defective laptop. I complied by shipping the unit back via UPS on October 15th, with a confirmed delivery to HP on October 17th.

Refund Commitment: Prior to shipment, HP representative "Jay" confirmed in writing that the refund check would be promptly processed and mailed upon verification of the return shipment via the UPS tracking number. This communication clearly establishes HP's commitment to issue the refund as soon as the return was confirmed through UPS tracking.

Delayed Response: Despite HP’s receipt of the laptop 25 days ago, I have yet to receive the promised refund. As of November 11th, there has been no fulfillment of HP’s commitment, nor has there been any meaningful follow-through to resolve this delay.

Repeated Inadequate Communication: HP’s representative, Jay, has provided numerous explanations regarding the delay, which do not align with the assurances given. His responses have lacked substance, and despite my specific inquiries requesting HP’s corporate address, along with his supervisor or manager’s contact information, he has failed to provide the requested details. Most recently, Jay sarcastically referenced an "order delay" in an email, which is irrelevant to my request for a refund.

Escalation & Required Actions:
This extended delay and lack of transparency from HP is not only professionally inappropriate but appears to verge on unethical. HP’s refusal to honor its own commitments—particularly after receiving the returned item—necessitates immediate corrective action to avoid further escalation.

To resolve this matter, I need:

Immediate issuance and confirmation of my refund.
Contact information for the supervising authority or manager responsible for handling such cases.
HP’s corporate address for proper documentation and potential further action if this matter is not promptly addressed.

note that all correspondence and documents related to this case, including tracking information and email exchanges, have been carefully documented. Should this issue remain unresolved, I am prepared to pursue all available avenues, including legal recourse, to recover my refund and address HP’s handling of this matter.

For reference, I have included copies of two emails from Jay confirming the refund commitment, as well as subsequent correspondence reflecting the unfulfilled promises and delayed responses.

I need my refund ASAP !!

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