HP specter not changing nor powering on and a burning smell coming from the ports.

[kevin0615]

My 2-year-old HP Specter x360 ([Personal Information Removed]) suddenly stopped charging one day and in my attempts to check my adapter and cables for defects the laptop flickered. After that, I was not getting any sort of response from my laptop and a burning smell started coming from the ports.  I did some research online and found many people with similar issues. Some were able to get help. My computer is 2 years old so my warranty has expired. As a result, I have no direction to go in contacting technical support. 

[ub6424]

Hello @kevin0615 

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked

- Short circuit test

- General cleaning ...

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

Alternative: buy a new notebook

best regards

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[kevin0615]

Hey, Thank you for your feedback. Do you have any idea where I can get instructions on the circuit test? I have a general understanding of checking on thermal paste issues and fan functionality. Also, more info on general cleaning would help a lot. Is that pretty much just dusting the insides off and stuff or is there more to it?

[ub6424]

Hello @kevin0615 

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

best regards

---

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[kevin0615]

It is a Specter x360 Convertible: 

Model 15-ch012nr

Product: 4UR74UA#ABA

[ub6424]

Hello @kevin0615 

Here you get the most important document to disassemble the notebook and understand the technology.

Download and save the document, you will need it.

Maintenance and Service Guide

Do you have any questions ?

best regards

---

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