• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Example: Spectre x360
Microsoft Windows 10 (64-bit)

HP spectre x360  model 13-aeo12dx, power button LED blinks, so the pattern is LED is ON for 3 seconds and Off for 3 seconds, and the laptop doesn't turn on, no fan sound and no other indication, and blank screen. When I tried to charge with laptop power off, it does charge completely, but when try to charge with power on then both the power LED and charging LED blinks in sync, once in 3-4 seconds and the pattern is  again same, basically both the LED's are ON for 3 seconds and Off for 3 seconds, and it does continues forever.

 

Tried most of the solutions, 

1. Remove the battery, press and hold the power button for 15 seconds, reinsert the battery into the compartment, and then continue to the next step.

2. Press and hold the power and the Mute buttons at the same time for 15 seconds or until the computer restarts

3. Removed the Memory module, cleaned it up, drained the battery and restart. 
4.  Press and hold Windows + B key with power button for 2-3 seconds, still no luck.

 

Tried all the solutions but still facing the same issue. Please help!!

1 REPLY 1
HP Recommended

Dead motherboard. You have tried everything else to do. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.