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HP split 13X2 usb drives fail to recognize media

hp split
Microsoft Windows 10 (64-bit)

My usb drives both dont work on my hp split 13X2.  I sometimes one of the ports gets power and the other is fully dead.  I get errors with any usb device plugged into port #1. 

 

I ran hardware test on ueif  and got error

 

ub port check--failed

failure id  pgfe7k72j98l Qfph61 8d7r03

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HP split 13X2 usb drives fail to recognize media

@gartulan

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I see that the USB Port Test failed. This is a Hardware issue

 

I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

KrazyToad
I Am An HP Employee

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