• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-06-2024 07:03 PM

HP Recommended

The HP repair center keeps delaying my service repair! I sent in a service request on January 16 2024 and they now have pushed back the repair until April 9 2024. Why is HP holding my laptop hostage?
The repair was supposed to take a couple of weeks, taking three months on an item that costs more than $2000 is ridiculous. Can I know why my repair is getting so delayed and can I have my laptop back if HP can't repair it???

Service order: BVLQ4573-01

Category:
6 REPLIES 6

‎03-07-2024 09:07 AM - edited ‎03-07-2024 09:12 AM

HP Recommended

When you do not identify your desktop or laptop PC, you tie our hands behind our backs. Help us to help you.


When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue

Type in msinfo32 and press enter.

The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.

The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.

If you can't log into Windows, look on the bottom of your notebook for that information.

Have you used the HP Customer Support web document to get the laptop repair status?

https://gncpgslbpro1.houston.hp.com/Cso_Status/CsoStatus.aspx?lc=en&cc=us


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎03-07-2024 09:18 AM - last edited on ‎03-07-2024 10:53 AM by Retired

HP Recommended

I sent the laptop for the repair, so I cannot look under it or boot it up.
I have been using the link for the status update, which is how I know the estimated date got pushed back several time and is sitting at April 5th at the moment.
Some of the details I have:
Product:
OMEN 17T-CK200 CS INTEL
Service Order Number:
BVLQ4573

Serial Number:
[personal information removed]
Model Number:
LT-HP-1077-CUK-010-S

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-07-2024 09:24 AM

HP Recommended

I have asked the on duty Moderator to give you an assist.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎03-07-2024 01:25 PM

HP Recommended

Hi @Stefan219, 

 

Thank you for your response,

 

We have escalated this issue internally and awaiting an update. We will have the relevant team connect with you and help you with an update at the earliest.

 

Gaya1239
HP Support

 


A_Gayathri
HP Support Community Administrator.
2 people found this reply helpful
Was this reply helpful? Yes No

‎03-08-2024 11:00 PM

HP Recommended

Tyvm, hope to hear from them soon!

Was this reply helpful? Yes No

‎03-09-2024 08:44 AM

HP Recommended

I hope this gets taken care of soon.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.