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virtualmagnet
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HPx360 2015 motherboard burned

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hpx360 spectre
Microsoft Windows 10 (64-bit)

I noticed that my HPx360 was not turning on nor charging, and a weird smell like burned plastic came off it. I opened it and noticed the paper with "replace with HP spare" with a burned whole on it. I lifted it and sure enough the capacitor looks burned. The laptop is out of warranty as I purchased it back in 2015 but this is a serious issue that needs to be fixed by HP. I'm lucky there was no big fire.

 

IMG_6931.jpg

 

How can this be fixed?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@virtualmagnet

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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