I noticed that my HPx360 was not turning on nor charging, and a weird smell like burned plastic came off it. I opened it and noticed the paper with "replace with HP spare" with a burned whole on it. I lifted it and sure enough the capacitor looks burned. The laptop is out of warranty as I purchased it back in 2015 but this is a serious issue that needs to be fixed by HP. I'm lucky there was no big fire.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".