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Member Since: ‎06-25-2014
Message 1 of 2 (1,027 Views)

Hard Disk Error (3F1)


recently my HP laptop stopped working. It doesn't boot into Windows and gives me a Hard Drive error message. Detailed error would be Hard Disk 1 (3F1)


When I run the Hard Drive Extended diagnostics, the progress runs up to 20% and then fails. It still passes the Smart Check.


I have no idea what to do, could it be a motherboard connection problem or just the Hard drive? 


Hoping for suggestions, Corporato.

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Posts: 5,085
Member Since: ‎09-05-2013
Message 2 of 2 (966 Views)

Re: Hard Disk Error (3F1)

Hello Corporato,


Welcome to the HP Forums!

I understand there is an issue with the primary hard disk. The error indicates that the hard disk is failing. I would contact HP phone support for assistance.


You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide


Please let me know if you have any other questions or concerns.



I worked on behalf of HP.
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