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‎09-15-2018 02:28 AM

HP Recommended
Product: Pavilion Gaming 15 CX055TX
Operating System: Microsoft Windows 10 (64-bit)

Hello!

 

I just bought my Laptop, Pavilion Gaming 15 CX055TX last month (August 31, 2018) and I continually get a message from the Intel Rapid Storage Software, every time I boot up, about my hard drive of being risked with SMART EVENT Error.

 

I then decided to test my hard drive with HP PC Hardwarde Diagnostic Test  both short Drive Self-Test and Long Drive-Test.

 

Both showed failure with error IDs below:

 

Short-Drive Test Failure ID: PSPRBG-970982-XD7W3G-619P13

Long-Drive Test Failure ID: PSPRBG-970982-XD7W3G-619P13

 

What should I do? Is my laptop doing ok? Or what? I need help.

3 REPLIES 3

‎09-15-2018 02:48 AM

HP Recommended

@fxnicholas99

 

Please contact HP in your country and ask them to replace HDD (under warranty) on your computer.

 

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or call HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

    http://welcome.hp.com/country/w1/en/contact_us.html    
    
Regards.

BH
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‎09-15-2018 06:14 AM

HP Recommended
I have hardware problem
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‎09-15-2018 06:56 AM

HP Recommended

Ok, thank you for your reply!

 

I will try to contact my local HP in Indonesia for this HDD replacement.

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