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Posts: 7
Member Since: ‎11-16-2015
Message 1 of 2 (102 Views)

Hard Disk Short DST and Long DST check failed, but passed SMART test

Product Name: HP Ency 14 - J009tx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

As stated, I have an HP envy laptop that I purchased 1 year ago. Just 2 days ago, my warranty has ended. At the same point in time, I was also trying to roll back to a previous windows install as there was a pesky app that was installed when I lend the laptop to my friend. When I got it back, it works just fine, but it had that malware in it that I want to remove.

 

So, I fired up system restore and go on restoring. It finished doing so until  it restarts. When it restarts, I was stuck in the loading screen with the HP logo for hours, to which I decide to fire up the restore through the recovery media. All works well until I got stuck in the installation. I got stuck at 10% (When I searched on the internet why, the reason might be because the wi-fi adapter is still on. I am able to open it up and take it off for a moment. But because I need to go to work, I decided against it. I turned the laptop off and set off.

 

When I got back, I can't even let it proceed to the installation, saying that there's an issue with teh windows install and it needs to reboot. Did that same thing several times and nothing happened.

 

Then I decided to go to BIOS and do the hard disk check. It passed the SMART test, but failed the Short DST as well as Long DST. It produced the error code: MFUC7T-7RG98K-CD7WMG-64DK03

 

Is it possible for me to resolve the issue by my own through another reinstall? Or is the HDD really is ruined? If this is the case, I'm probably just going to go ahead and replace it with an SSD.

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Regents Professor
Posts: 3,971
Member Since: ‎04-09-2015
Message 2 of 2 (98 Views)

Re: Hard Disk Short DST and Long DST check failed, but passed SMART test

[ Edited ]

Whenever the Hard Disk Short DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

 

This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..

 

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

 

Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive

 

Please try the below shown troubleshooting steps once:

Step 01. Remove the battery and unplug the AC/Power Adapter

Step 02. Press and hold the Power button for more than 30 Seconds

Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)

Step 04. Press the Power button and check if the Unit works normal

 

If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook

 

If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

 

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

 

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

 

 

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

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Thank You,

GBL84

I am not an HP Employee

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