• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Elitebook 8570p
Microsoft Windows 10 (64-bit)

Hi, I've done quick test on hard disk, but it is failed.

Below the results:

Error ID: M09K3S 1PQ836 MFKSXF 60T203

Product ID: A1L15AV

500GB

 

In your opinion, is it necessary to change the Hard Disk? Are there other solution?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @87Federr!

 

I'm sorry to say that, but your drive has failed and you'll have to replace it with another one, which is the meaning of this 24 character error code.

 

Do you still have access to the data stored on the drive? If you do, then backup as much information as possible and look for a replacement drive. If the product is still in warranty you can contact the support, but in case you're out of warranty and would like a guide on replacing the hard drive yourself - please let me know.

 

Hope this helps and best of luck!

Official WD Representative.
Please, Kudo me and choose as Answer if this post helped you! 🙂

View solution in original post

5 REPLIES 5
HP Recommended

Yes and no. There is no fix. All you can do with a bad hard drive is to replace it. Post back if you want more help with that. 

HP Recommended

Hi @87Federr!

 

I'm sorry to say that, but your drive has failed and you'll have to replace it with another one, which is the meaning of this 24 character error code.

 

Do you still have access to the data stored on the drive? If you do, then backup as much information as possible and look for a replacement drive. If the product is still in warranty you can contact the support, but in case you're out of warranty and would like a guide on replacing the hard drive yourself - please let me know.

 

Hope this helps and best of luck!

Official WD Representative.
Please, Kudo me and choose as Answer if this post helped you! 🙂

HP Recommended

Ok, I'll replace it. Thanks to all

HP Recommended

I have the same issuse as 87Federr.  My hard drive does not pass the test and I also have been receiving meesages warning me of immenent failure. I have backed up everything.  Is it difficult to replace the Hard Drive in this laptop? Suggested source for a new one?  Thank you.

 

Model # HP 15 - d000Notebook PC

HP Recommended

No, it is very simple. In the link below you can look how to replace hard drive in Hp Elitebook. Hp Elitebook 8570p is similar to the one of the video.
https://www.youtube.com/watch?v=3Ux-f0LnkP8

 

I've bought a WD 500GB wd5000lplx and now is allright

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.