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Hard Drive Failure

HP Recommended
PavilionXX

Hello,

 

I have Failure ID: 9U7LRR-883A4E-GXGK7G-60VC03

Product ID: Y0A67EA#BED

 

Hard Drive 1 - Primary HDD Bay

 

Thank you

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Message 2 of 2
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HP Recommended

Hi

Hard Disk 1 Quick Test Failure

 

So you need to replace the Hard Disk drive and reinstall the software.

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

 

if in doubt please ask.

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