11-10-2016 07:13 PM
Failure ID: 0SG2J1-7K289U-XD7WLJ-60VW03
I'm not sure why this has occurred. I regular run virus scans and defrag the hard drive. The hard drive is 1TB and around 100GB is used. The laptop is only 2 years old and ran out of warranty around April/May (typical). I don't have any recovery disc or back ups, is the laptop now unusable? I try to boot up but the laptop either freezes on login or on desktop. I have all my uni work, including my dissertation report on there, please help.
11-10-2016 08:20 PM - last edited on 03-16-2017 10:26 AM by OscarFuentes
Whenever the Hard Disk Short DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue
This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..
HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby
If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)
Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support
Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :
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