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Member Since: ‎06-16-2016
Message 1 of 2 (218 Views)

Hard Drive short DST check: failed

Product Name: HP 15 TS Notebook PC
Operating System: Microsoft Windows 8 (32-bit)
Notebook just stopped working. Repairing disk errors is on screen. Can anyone help with this. The error message says Failure ID: PTQ7W8-7NN858
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Posts: 2,840
Member Since: ‎06-09-2015
Message 2 of 2 (155 Views)

Re: Hard Drive short DST check: failed

Thank you for joining the HP Support Community @Wash116, 


I read your post and I will certainly do all that I can to help with the Hard Drive short DST check failure that you have received. Please make sure that all USB devices and external devices are disconnected from the Notebook. 


Have you backed up any of your information? If not, here is a document for you on backing up your files. At this point, it would probably be in your best interest to make sure that everything is backed up, just as a precaution. That way you aren't taking the risk of losing everything. 


I know that you are getting a hard drive error, but what is the exact error message and code? 

Have you tried to start the Notebook in Safe Mode?

Have you done an extensive test on the Hard Drive?

Have you tried to Restore the BIOS?


You could try to do a Disk Defragment to consolidate files and move them to another section of the drive where errors are less likely to occur. Here is a document called Hard Drive Failure Errors. However, there might be certain conditions that cause a hard drive failure message to display when a problem does not exist (a false positive). To fix false positive hard drive errors, please try updating the hard drive firmware.


You can check whether an update is available for your hard drive by going to the Get software and drivers page.  


Did this reply resolve your issue or answer your question? If yes, then please share the good news! Let others know this reply was helpful by clicking the Accept as Solution button. You can also show your appreciation by clicking the Thumbs Up.


If you require further assistance, I would be more than happy to continue to help you. Please re-post with the results of the troubleshooting and your model number. Smiley Happy


Have a fantastic day!

I work on behalf of HP

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