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Student
Posts: 1
Member Since: ‎08-31-2016
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Hard disk short DST failed

Product Name: HP Spectre XT Pro Ultrabook
Operating System: Microsoft Windows 7 (64-bit)

Product B8W13AA#ACB. Failure ID: Q0837G-1GH87L-XD7WW1-60S503.

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Re: Hard disk short DST failed

Hi,

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://welcome.hp.com/country/w1/en/contact_us.html
    
Regards.

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Provost
Posts: 64,117
Member Since: ‎01-29-2009
Message 2 of 2 (101 Views)

Re: Hard disk short DST failed

Hi,

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

  http://welcome.hp.com/country/w1/en/contact_us.html
    
Regards.

BH
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