-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: Hard drive Failure Code 64XQ11-91AA6M-MFPURG-60S703
Create an account on the HP Community to personalize your profile and ask a question
07-30-2020 10:45 PM
- Performed Quick Test on hard drive and got the above failure code. 64XQ11-91AA6M-MFPURG-60S703
- No longer under warranty
- Trying to find out what failure code means and options to repair.
Thank you,
Carie
Solved! Go to Solution.
Accepted Solutions
07-31-2020 07:41 AM
Hi, Carie:
The error code reported, Hard Disk 1 Quick Test Failure, means that you will need to install a new hard drive and reinstall the operating system.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
http://h10032.www1.hp.com/ctg/Manual/c04763947
After you replace the drive, you can reinstall W10 by making bootable installation media using the Microsoft media creation tool at the link below.
https://www.microsoft.com/en-us/software-download/windows10
After W10 has completed installing you can install the drivers and available software from your notebook's support page.
https://support.hp.com/us-en/drivers/selfservice/hp-15-f200-notebook-pc-series/7527799/model/9054498
07-31-2020 07:41 AM
Hi, Carie:
The error code reported, Hard Disk 1 Quick Test Failure, means that you will need to install a new hard drive and reinstall the operating system.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
http://h10032.www1.hp.com/ctg/Manual/c04763947
After you replace the drive, you can reinstall W10 by making bootable installation media using the Microsoft media creation tool at the link below.
https://www.microsoft.com/en-us/software-download/windows10
After W10 has completed installing you can install the drivers and available software from your notebook's support page.
https://support.hp.com/us-en/drivers/selfservice/hp-15-f200-notebook-pc-series/7527799/model/9054498
Didn't find what you were looking for? Ask the community