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‎07-30-2020 10:45 PM

HP Recommended
Product: HP Silver Laptop WIN 10 Home 4 Gig
  • Performed Quick Test on hard drive and got the above failure code. 64XQ11-91AA6M-MFPURG-60S703 
  • No longer under warranty 
  • Trying to find out what failure code means and options to repair.

Thank you,

Carie

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2020 07:41 AM

HP Recommended

Hi, Carie:

 

The error code reported, Hard Disk 1 Quick Test Failure, means that you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04763947

 

After you replace the drive, you can reinstall W10 by making bootable installation media using the Microsoft media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-f200-notebook-pc-series/7527799/model/9054498

View solution in original post

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3 REPLIES 3

‎07-31-2020 07:41 AM

HP Recommended

Hi, Carie:

 

The error code reported, Hard Disk 1 Quick Test Failure, means that you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04763947

 

After you replace the drive, you can reinstall W10 by making bootable installation media using the Microsoft media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-f200-notebook-pc-series/7527799/model/9054498

Was this reply helpful? Yes No

‎08-04-2020 04:24 PM

HP Recommended

Thank you! I ordered another refurbished laptop. I will look at harddrive prices when I get time.

 

Appreciate your help 😃

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‎08-04-2020 04:33 PM

HP Recommended

You're very welcome.

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