I need help with a hard drive error. At first my Laptop didn't want to turn on so I plugged it in and it turned on, but didn't work like it normally did. When it finally finished loading it we straight to keyboard language, which was weird. Then after doing a check I got a failure. Please help !
Sorry to be the bearer of bad news, but according to HP, that error message means that your primary storage drive (i.e., hard drive) is in imminent danger of failing. While it could last for several more days, it could also fail immediately! The more you use the drive, the less likely you'll be able to recover anything on it.
So, there are four issues to address here: 1) Data Recovery 2) Drive replacement 3) Recovery Media 4) System restoration
---------- Drive Replacement ---------- The drive will need to be replaced. When you remove it, you will see that it is a 2 1/5 inch laptop SATA drive.
You can replace this with any similar laptop drive of the same capacity or larger.
If the PC is still under the original one-year HP warranty, or if you have purchased an Extended Warranty and that coverage is still in place, you should be able to get the drive replaced by HP at no charge. To explore that option, you would have to contact HP Customer Support.
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
---------- Recovery Media ----------
Once you have the replacement drive, you will need to use something to restore your PC to working condition.
If your PC was made in 2016 or more recently, you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC. The recovery drive can then be used to install Win10 aand the HP drivers and utilities that originally came with your PC. Here is the link: https://support.hp.com/us-en/document/c06162205
If that is not available or does not work, another option is HP Recovery media. This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP.
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service (see contact info above)
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